Frequently Asked Questions (FAQs)
General Questions
1. What is Agency Adda?
Agency Adda is an online marketplace connecting Service Seekers (brands, businesses, or individuals) with Service Providers (agencies, tech companies, legal professionals, and financial advisors). It’s a platform where conversations start, and business begins, facilitating seamless collaborations and project management.
2. Who can use Agency Adda?
Agency Adda serves two main user groups:
- Service Seekers : Clients looking for digital marketing, legal, financial, or tech solutions.
- Service Providers : Agencies and professionals offering these services.
3. Is Agency Adda involved in the transactions between users?
No, Agency Adda is a marketplace platform. While it connects users and facilitates interactions, it does not oversee transactions, agreements, or payments between Service Seekers and Providers.
4. How do I contact Agency Adda?
You can reach us via email at connect@agencyadda.com for any support, queries, or concerns.
Account and Registration
1. How do I create an account?
- Visit the Agency Adda homepage and click on “Sign Up.”
- Choose your role as either Service Seeker or Service Provider.
- Fill in the required details such as name, email, contact information, and other specifics based on your selected role.
2. What information is required to register as a Service Provider? Service Providers need to provide:
- Company name and services offered.
- Portfolio or case studies.
- Contact details (email, phone).
- Optional: Testimonials, videos, and founder details.
3. Is there an age restriction for creating an account?
Yes, users must be at least 18 years old or legally capable of entering into binding contracts.
4. What happens if I forget my password?
You can reset your password by clicking the “Forgot Password” link on the login page and following the instructions sent to your registered email address.
5. Can my account be terminated?
Yes, Agency Adda reserves the right to suspend or terminate accounts that violate the Terms of Service or engage in prohibited activities.
Using the Platform
1. How do I find Service Providers on Agency Adda?
After logging in as a Service Seeker:
- Navigate to the Browse Providers section
- Use filters like service category, location, budget, and ratings to narrow your search.
- View detailed provider profiles and contact or request quotes directly.
2. How do Service Providers receive project requests?
Providers can view client inquiries in their Client Requests tab. They’ll receive details about the project scope, budget, and timeline and can respond with proposals or quotes.3. Can I save profiles for later?
Yes, Service Seekers can use the Saved Providers feature to bookmark profiles for future reference.
4.What tools are available for project management?
Agency Adda offers tools like :
- Ongoing Projects Dashboard : Track progress, deliverables, and timelines.
- Messaging System : Communicate with the provider directly.
- Payment Tracking : Monitor milestones and payment schedules.
5. Are there analytics for Service Providers?
Yes, providers can access an Analytics Dashboard to view :
- Profile views
- Interaction metrics (e.g., clicks on portfolio links)
- Messages and inquiries received
Payments and Transactions
1. Does Agency Adda process payments?
No, Agency Adda does not process payments directly. Transactions are conducted independently between Service Seekers and Providers.
2. What should I do if there’s a payment dispute?
Since Agency Adda does not monitor transactions, users are responsible for resolving disputes. Exercise due diligence and verify payment legitimacy before proceeding.
3. Can Service Providers use third-party payment systems?
Yes, but Agency Adda is not liable for any fees, issues, or fraud related to third-party systems.
Privacy and Data Security
1. What information does Agency Adda collect?
- Provided Information: Name, email, contact details, services, portfolio, etc.
- Automatically Collected Information: IP address, device type, cookies, and platform usage data.
- Third-Party Data: Profile data from social media logins (e.g., LinkedIn)
2. How is my data used?
Your data is used to :
- Facilitate connections and provide personalized platform experiences
- Improve platform functionality and support
- Comply with legal obligations
3. Is my information secure?
While Agency Adda employs security measures like encryption, no platform can guarantee 100% security. Users should upload sensitive information with caution.
4. How long is my data retained?
Data is retained as long as necessary to provide services, comply with laws, and resolve disputes. Once no longer needed, it will be securely deleted or anonymized
5. Can I delete my account?
Yes, you can request account deletion via the platform or by contacting connect@agencyadda.com
User Conduct and Disputes
1. What behavior is expected of users?
All users must act professionally and respectfully. Harassment, abusive behavior, and violations of these Terms will result in penalties, including account suspension
2. How are disputes between users handled?
Users must resolve disputes independently. Agency Adda provides no mediation but encourages reporting misconduct for review.
3. How do I report a violation?
You can report violations by contacting connect@agencyadda.com with detailed information about the issue
Subscription Plans and Premium Features
1. Are there subscription plans available?
Yes, Agency Adda offers:
- Login Fee: Access to basic platform features.
- Premium Plan: Enhanced visibility, advanced analytics, and priority listings.
2. How do I upgrade to a premium subscription?
You can upgrade through the Settings section in your account. Payment options and plan details will be displayed.
Legal and Disclaimer
1. What are the key points of the Terms of Service?
- Agency Adda acts as a facilitator and is not responsible for the actions, content, or transactions between users.
- Users must comply with applicable laws and provide accurate information.
- Unauthorized behavior may lead to account suspension.
2. Can Agency Adda modify the Terms of Service?
Yes, we reserve the right to update the Terms at any time. Significant changes will be communicated via email or platform notifications.
3. Is Agency Adda liable for losses?
No, Agency Adda disclaims liability for damages, including financial losses, arising from platform usage or user interactions.
Support and Assistance
1. How do I contact support?
For assistance, email connect@agencyadda.com or use the Support/Help section in your account.